Privacy Policy ewtown – Your Privacy, Our Responsibility

1. Introduction & Scope

Ewtown is committed to protecting the privacy of all its users. This Privacy Policy outlines our practices for managing personal information collected through the ewtown website, mobile app, and all services associated with our platform.

This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best-practice data protection standards. This Policy applies to all individuals who register as members, visit the ewtown website, or interact with our platform in any way.

2. Information We Collect

Ewtown collects personal information only when it is necessary to provide safe, responsible, and quality services to members. The categories of information we collect are as follows:

We do not collect information unrelated to the purposes stated above. Each category of data is collected only to the extent necessary and no further.

3. How We Use Your Data

Personal information collected by ewtown is used for the following purposes, all of which are aimed at delivering the best service to members while maintaining platform security:

• Processing account registrations and verifying member identities through the required KYC process.
• Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Identifying and preventing fraudulent activity, money laundering, and platform abuse.
• Providing effective customer support and resolving member complaints or enquiries.
• Sending important notifications related to accounts, transactions, and changes to terms of service.
• Personalising the gaming experience based on member preferences and playing habits.
• Monitoring gaming patterns for responsible gaming programme purposes.
• Complying with applicable legal and regulatory obligations.
• Enhancing platform quality, improving existing features, and developing new services.

4. Legal Basis for Data Processing

Ewtown processes your personal data on the following lawful bases:

• Contract fulfilment: Processing required to provide platform services to you as a registered member, including account management and transaction processing.
• Legal obligation: Processing required under Malaysian law, including KYC requirements, financial reporting, and anti-money laundering compliance.
• Legitimate interest: Processing for platform security purposes, fraud prevention, and service improvements that benefit all members.
• Consent: For marketing and promotional communication purposes, we rely on your voluntarily given consent, which may be withdrawn at any time.

5. Information Sharing

Ewtown does not sell, rent, or trade members' personal information to third parties for commercial purposes. Your information may be shared only in the following circumstances:

• Service providers: Third parties involved in operating our platform, such as payment service providers, game providers, and cybersecurity firms. All such parties are bound by strict confidentiality agreements.
• Legal requirement: When required by law, court order, or a legitimate request from authorities such as Bank Negara Malaysia or law enforcement agencies.
• Legitimate interests: To prevent fraud, protect platform security, or in emergencies involving risk to life.

6. Data Security

Ewtown continuously invests in security infrastructure to ensure that members' personal data is always protected against unauthorized access, theft, or misuse. Key security measures we implement include:

• 256-bit SSL data encryption for all communication between your device and ewtown servers.
• Encryption of sensitive data in the database using the latest industry-standard encryption algorithms.
• Two-factor authentication (2FA) to protect account access.
• Round-the-clock system monitoring by a dedicated cybersecurity team to detect threats in real time.
• Strict internal access controls — only authorised staff may access member personal data.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• A tested incident response plan to ensure a rapid response in the event of any data breach.

While we take all reasonable measures, no system can be guaranteed 100% secure. In the event of a data breach involving your information, we will notify you as required by applicable law.

7. Data Retention Period

Ewtown retains members' personal data only for as long as necessary for the purposes stated in this policy, or as required by law. General data retention guidelines are as follows:

• Active account data: Retained for as long as the account remains active and for a period following account closure for security and legal compliance purposes.
• Financial transaction records: Retained for a minimum of seven years in accordance with Malaysian financial regulatory requirements.
• Technical and security logs: Retained for 90 days to two years depending on log type.
• Support communication data: Retained for three years after the last interaction for quality and compliance purposes.

Once the retention period has ended, data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

8. Your Rights

As a data subject, you have certain rights regarding your personal information held by ewtown. We respect and facilitate the exercise of the following rights:

To submit any request relating to the above rights, contact the ewtown privacy team via live chat or our support email. We will process your request within 30 calendar days.

9. Cookies & Tracking Technologies

The ewtown platform uses cookies and similar tracking technologies to enhance user experience, ensure session security, and understand how members use our platform. The following types of cookies are used:

• Essential cookies: Required for core platform functionality, including login session management and security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how you use the platform to help us improve functionality and user experience.
• Preference cookies: Saving your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Security cookies: Used to identify trusted devices and detect suspicious activity to protect your account.

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the ewtown platform.

10. Policy Changes

Ewtown may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to members via in-platform notifications or registered email at least seven days before taking effect.

The date of the most recent update will always be displayed at the top of this document. We encourage you to review this page periodically to stay informed about how we protect your personal information. Continued use of the platform following any amendments constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns, or wish to exercise your rights regarding your personal data, the ewtown privacy team is ready to assist through the following channels:

• In-platform Live Chat — available 24/7 for immediate responses.
• Privacy team email: [email protected]
• General support email: [email protected]

For data rights requests such as access, correction, or deletion, please include your registered account number and clear details of your request. We will acknowledge receipt within 48 hours and resolve it within 30 calendar days.